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Knowledgebase : Terms of Service
Yes, HostEase makes weekly backups for shared hosting solution in case of server downtime. Such backups will only be used when there is something wrong with the server. HostEase provides backups for shared hosting subscribers who lose their information be...
I am afraid that HostEase will not make any backup for dedicated hosting solutions.But I think you can make backups by yourself easily. If you’re not sure how to make it, you can ask us for help. We’re available to you 7*24*365.
Sorry, unused resources in one month can not be carried over to the next month.
You should pay more attention to activities as following: spamming, prohibited offerings, profanity, private information and images, violations of intellectual property rights, misrepresentation of transmission information, viruses and similar destructi...
The use of more than 250,000 inodes is prohibited. Inode is file index in Linux system. Actually, the number of inodes means the total number of files and folders on your account. It should be less than 250,000 on HostEase servers.
Yes, HostEase offers its subscriber a 99.9% uptime guarantee.
We provide four kinds of payment method for you, including Paypal, Moneybookers, Alipay and 2CO. And you are free to choose a monthly payment plan, half-a-year payment plan or an annual (or biennial) payment while signing up.
According to our terms of service, Subscriber should be at least 18 years of age. If not, subscriber must have parental consent in order to participate in and the account the subscriber provides must be opened and maintained by a parent or legal guardia...
Subscriber should guarantee the accuracy and completeness of personal information as authorized user of the account, including the name, address, IP address, E-mail and telephone number.
If Subscriber signs up for a monthly payment plan for shared hosting, the monthly billing date will be determined by the date of the month when Subscriber purchases the Services. For Subscriber who signs up for a monthly payment plan for dedicated hosting...
Subscriber must send all cancellation requests via email to billing@hostease.com. Then our staff can help you solve such problem.
The charging fee of SSL certificates, dedicated server, domain, website design and one-time service are non-refundable.
All services rendered by hostease.com are non-refundable after 30 calendar days. What’s more, subscriber who signed up for a monthly payment plan for shared hosting service will get no refund.
As for first-time accounts for shared hosting, Subscriber terminates the services prior to the expiration of 30 calendar days after registration,hostease.com gives subscriber an unconditional 30 day money back with the exception of any nonrefundable fee...
Subscriber's refund will be reduced by$ 9.95 per free domain name within the first 30 days of registration.
No, all services provided by HostEase are non-refundable after 30 calendar days.