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Knowledgebase : After Sales Questions
Yes, we can help you change it to shared IP. But I’d like to let you know that you will not be able to ask for a refund of the dedicated IP. If you have to ask for a refund, you should also ask for the refund of your hosting. We’ll deal with your refu...
Please try to fetch a new password using your email address. The steps are as following: First, input your email address there and do not input the password. Click the “Login” button and then you’ll see there is a link called “Request a Password R...
Please log into manage.hostease.com, and then click "my product&service" button, you will see details about the products&service you purchased. There you'll find a button "upgrade/downgrade options" and click it to choose an ap...
You can first login your account in support.hostease.com. Then you will see a row of buttons displayed at the bottom of the page. Click the second one "view tickets", then it'll bring you to the tickets viewing page. There you can have a brief...